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How mop555 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your account, make deposits via DANA, OVO, or GoPay, and contact our support team.

Account data protectionDANA, OVO, GoPay wallet privacyData access requests acceptedCookies disclosed clearlyIndonesia-eligible users covered
mop555 How mop555 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account data safe. Encryption covers data in transit and at rest, so your wallet credentials and session tokens are never stored in plain form. Cookies on our platform serve specific functions — session management, preference saving, and anonymous traffic analysis — and you can adjust non-essential cookie categories through the settings panel on your first visit or at any time afterwards. We retain account data for as long as your account remains active and for the period required under applicable local law after closure. Once the retention window closes, we delete or anonymise the data.

Encryption in Transit and at Rest SSL encryption protects data moving between your device and our servers. Stored wallet references for DANA, OVO and GoPay are hashed, never kept as raw account strings.
Cookie Transparency We distinguish essential cookies from analytics ones. You choose which non-essential categories run on your device. The preference panel is accessible from the footer on every page.
Defined Data Retention Active account data is kept while your account is open. After closure, we retain only what local law requires, then delete or anonymise records on a scheduled basis.
Your Rights to Access and Correction Submit a written request via live chat or email. We will confirm what data we hold, correct errors you identify, and process eligible erasure requests within the timeframe local law sets.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, request a correction, or ask us to delete specific records, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at our listed support address, or through the in-app messaging channel on mobile. We respond to privacy requests as a priority and will confirm receipt within one business day.

Live Chat Support Open the chat widget inside your account dashboard. Identify your request as a privacy matter and our team will route it to the right handler promptly.
Email Request Send your data request to our support email with your registered account name and the wallet — DANA, OVO, or GoPay — linked to your profile for verification.
In-App Messaging On mobile, use the message icon in the account menu. Privacy requests submitted this way are tagged separately so they don't sit in the general support queue.

Common Questions About Your Data and Rights

These are the questions we hear most often when it comes to how your personal information is handled on our platform. Each answer reflects our actual practice — not a generic policy template.

We collect your name, email, phone number, and the wallet you register — DANA, OVO, or GoPay. Transaction references and login timestamps are also recorded to maintain accurate account history.

We share only the minimum data needed with payment processors like DANA, OVO, and GoPay to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Send a request via live chat or support email with your registered account name and linked wallet for identity verification. We confirm receipt within one business day and fulfil within the period local law requires.

Yes, in eligible circumstances. Submit a deletion request through live chat or email. We will remove data not required under local law obligations and confirm when the process is complete.

We use essential cookies for session management and optional analytics cookies for traffic analysis. Non-essential cookies can be turned off in the preference panel accessible from the site footer at any time.

We retain data for the period required under applicable local law after account closure. Once that retention window passes, records are deleted or anonymised on a scheduled cycle.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.